Complaints Policy

At TICCS we always endeavour to provide you with the best possible service. However, we know that sometimes things can go wrong. If this happens, we want to know about it, so that we can do everything possible to resolve your complaint as quickly as possible for you.

Please send any complaint to:

Address: Complaints Officer, The Integrated Care Clinics Ltd, Carnac House, Carnac Court, Cams Estate, Fareham, Hampshire, PO16 8UZ  

Telephone: 01329 339880

Fax: 0844 493 5035

Email: complaintsphysiotherapy@ticcs.co.uk

 

Dealing with your complaint:

The handling of your complaint will be overseen by the Complaints Officer, but will most likely be given to the relevant departmental manager to review in the first instance.

We will make every effort to deal with your enquiry immediately. Where this is not possible, we will acknowledge receipt of your complaint within 2 working days and continue our investigations as quickly as possible. If we have been unable to advise you of the outcome of our investigation within 10 working days, we will contact you again to advise you of our progress.

If we are unable to resolve your complaint to your satisfaction, you may write to the Director of Governance and Quality at the above address. Your letter will be acknowledged within 2 working days and a final response will be provided to you within 15 working days.

 

NHS Community Physiotherapy Complaint:

Please click on this link to view our NHS Community Physiotherapy complaint policy - Complaint Procedure (NHS Community Physiotherapy)